Privacy Policy

The Chat Academy is committed to protecting the privacy of individuals and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store, and protect personal information.

What Information We Collect

We may collect personal information including:

• Names of parents, carers, teachers, or school staff
   
• Email addresses and phone numbers
   
• School details
   
• Booking and enquiry information submitted via our website forms
   
• Any information voluntarily provided during communication or program booking
   

We do not intentionally collect personal information directly from children online.

How We Collect Information

Personal information is collected when you:

• Submit a booking or enquiry form on our website
   
• Contact us via email or phone
   
• Engage our services for school or family education sessions
   

Our website uses third-party services such as Jotform to securely process online forms.

How We Use Your Information

We use personal information to:

• Respond to enquiries
   
• Manage bookings and program delivery
   
• Communicate with schools and families
   
• Meet administrative and legal requirements
   

We do not sell or share personal information for marketing purposes.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. Information is stored securely and accessed only by authorised personnel.

Disclosure of Information

Personal information may be shared only when required to:

• Deliver our services
   
• Comply with legal obligations
   

We do not disclose personal information to overseas recipients.

Access and Correction

You may request access to, or correction of, your personal information by contacting us.

Changes to this Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

The Chat Academy
📧 contact@thechatacademy.com.au